Standard Van Lines

Beware of CATFISHING!!!

They were absolutely amazing when I called and they quoted me over the phone (completely off). Their professional never came out to confirm the price. They changed my pickup date 3 times causing me to reschedule my flight.

Then they dropped off the planet. Handed me over to a company that picked up my stuff, doubled the cost and then refused delivery for 3 months!

I finally had to fly to New Jersey to pick up my stuff and drive it across country myself!

Save yourself the headache, just don't trust the pretty talk up-front.

Move size: Studio Service cost: $5500

CONSUMER BEWARE !!!! This company never operated as a broker they stated to me that they were a full service moving company. I asked all the right questions and lie after lie they assured me to transport my furniture and cars from California to Texas at a rate of 4200.00 to rush me to sign a contract to lock in a rate that won’t change and taking 800+ upfront towards my move . I️ double checked daily to see when my cars would be scheduled and at that time I️ found out that this company was not full service but a broker that could not guarantee a price for my cars because they were a separate company I️ ended up paying more for my cars and pushed off when I️ called standard movers back to discuss the lies they told to get me to sign the contract with them But received no help nor answer . Secondly on the day of my move the movers never showed and never called until I️ called them repeatedly to which they said there was nothing they could do after the truck was involved in a “accident” but come the next day causing me to lose the flights for my family (460 dollars) for my job relocation and I️ had to repurchase flights at the last minute costing us around 600 which the moving company stated by recorded line that they would take off the total cost of my move . The next day the driver called and stated they had no idea about the credit to my account and to call the company and they were on their way which was also recorded …at this point our cars were gone ( thank god for trackers and gps ) I️ called back to the office and received no answer , the driver never answered again and no one ever showed ! I️ was forced in one day to hire local movers (500 dollars) and find a storage (350 dollars) to house my household goods and get to Texas for my job and my cars (thank god that contractor turned out to be honest and told me about the brokers). Every time I️ called standard they never answered until days later telling me that I️ canceled my move by asking about the credit promised to me by recording by both the agents at standard and the moving company . The manager screamed at me when I️ asked for a full refund stating that I️ would receive nothing because I️ cancelled which is not the case I️ never stated the word cancel nor that I️ didn’t want the service anywhere in any conversation with anyone at any point in any conversation. Standard falsified the cancellation to take my deposit because that is their scam .. they mis-schedule pick ups on purpose and then state you cancelled . I️ received an email stating this lie and called again to request my refund and let them know they are soliciting business under false pretense when you google them they literally have stolen US STANDARD movers company !! The logo the emails and correspondence are all the same to trick you into believing the reviews online that ARE NOT FOR THEIR COMPANY THEY ARE NOT US STANDARD. They also have employees write fake reviews .. standard has cost my family thousands in recouping of damages and last minute furniture rentals and refuse to refund me my money ! The night mare they have put us through is unbelievable ! Do not do business with this company ! No matter what they say they are not movers but brokers who lie to get a upfront deposit by Zelle and work the system in their contract for you to lose every single dime .. I’m contacting a lawyer and the federal agencies for transport after seeing so many complaints in the Florida area against their company and found groups on social media involved in lawsuits .. it’s sad to see people knowingly take from innocent families this way only positive is that I️ have my belongings that could have been held for ransom , damaged or lost like the other cases I’m

Now aware of … PLEASE BEWARE

Move size: 2 Bedroom Home Service cost: $4200

We called within6 business days to change the moving date to ask to change our pick up time frame, they never called back. We called the next day, and were told that because we were within 5 business days we had to pay a $1000 fee because the truck was already on its way. They were incredibly rude, offered us a $500 discount on the fee, even though it was their fault for not calling us back. When we asked to speak to the manager, they threatened us that we would have to pay the full $1000 if he was made to get on the phone. They already had our deposit, so we had no choice but to pay the $500 cash. Their sales reps are very accommodating but once you sign a contract with them, they are TERRIBLE to work with. We will be filing an official complaint with the Better Business Bureau. DO NOT HIRE THEM!

Move size: 2 Bedroom Home Service cost: $4500

Do NOT use Standard Van Lines located in West Palm Beach FL. The salesman—Justin—lied. Our experience was the same as others. Justin will give you the quote, want the deposit via PayPal—don’t do it—then the move date gets changed, and then a contractor shows up and wants twice as much. Justin had told us that the same crew would drive to our destination without a delay in delivery. Nope. Besides twice the price, they not would deliver for 15 days. I sent the movers away because of fear of them loading our belongings then saying we owed more. He would not give me the final price until they had loaded. Of course, Justin would not answer his phone and we could not reach anyone at Standard. I had no choice but to turn away the contractors because the price was not final until they loaded. Horrible experience—they will not respond to our calls now.

Move size: 1 Bedroom Home Service cost: $2600

First time using a moving company.

Let’s start from day one the man that took my estimate (apparently totally wrong) was ok

Company is completely unorganized could not get straight answers from anyone

They didn’t show up the first day called 3 hours late to tell me they can’t come but will at 10am the next day

Day two I call At 9:40am to get a time and after 10 mins on hold get told they will be out at 2pm at 2 pm I call and am told they are on their way should be another hour ok. I call at 4:30 like ok what’s going on I get a call from the movers telling me they are two hours away ok so now they won’t be here till 7pm the man obviously is trying to make me reschedule but I can’t at this point they arrived at 6 so they were only an hour away the driver had a bad mood from the beginning telling me he had to charge extra for every little thing

The man gets half my stuff loaded up in the truck and tell me the whole load will cost $2000 more then estimated I was quoted $3000 we started arguing the price I called the company (closed because it’s 8) get ahold of Sara who was rude but I was angry still no excuse to talk to a customer like then the man told me that a certain amount of the truck is X amount cubic foot I go that doesn’t sound right so I get my tape measure to figure it out myself and he closed the back of the truck and wouldn’t let me measure then just says I’m not doing it and starts off loading my stuff and dropping a fragile box full of china dishes (broken now) then leaves all my stuff in the driveway ($5000+) of tool and drives away this is so insane NEVER EVER USE THIS COMPAMY!!!!!

Move size: 3 Bedroom Home Service cost: $3000

Never again. Do not even put yourself through the hassle. Everything started off great with their customer service, we specifically went through [NAME EDIT]. We scheduled to have everything packed up and moved by their company. He told us our quote was based on inventory. This was completely false. They contracted our move out through a third party (even though they act like it will be their company doing the move). The first problem was that the movers showed up 24 hours ahead of schedule (even though Standard Van Lines called us the day before giving us a date of arrival). Second, Turns out it was based on the space used on the truck, causing us to owe over $5,000 more on pick-up than originally discussed. In addition, the movers that came claimed that they had no idea they were supposed to be packing stuff up. They claim that the wardrobe boxes were what took up the most space (why wasn't this accounted for when you knew you were packing up a full house, including closets). Once we found this out, we immediately called customer service and were directed by [NAME EDIT]. [NAME EDIT] initially seemed like she wanted to help, however, once I began asking questions - she and [NAME EDIT] have completely gone ghost. They didn't take digital payments (as they said they would) and no one is responsive to emails. We were told it would be a direct move and were told our things left their contractors warehouse 2 weeks ago. Well - turns out our stuff has supposedly left just last week. We haven't heard a thing from Standard Van Lines, and have no way of tracking our items. I have never dealt with anything like this in my life. Save yourself the hassle if you can.

Move size: 2 Bedroom Home Service cost: $10000

If I could give this company zero stars I would. They have taken my deposit $900.00 and are informing me it's non refundable when their movers not only came late my window of pick up was 10:00 am - 1:00 pm, they showed up at 5:30 pm, all three men used my restroom and walked around my house and gave me another estimate of just less than $13,000 and a 70% deposit. The original quote was $2,600. They saw a desperate single women with three kids and desperate. I had buyers moving in the next day I had to be out by noon. I called customer service whom informed me my deposit is non refundable because the movers showed up. They verbally told me they could not move my belongings that day. Scam company and I will be hiring an attorney to seek justice.

Move size: 4 Bedroom Home Service cost: $13000

I cannot caution you enough if you're about to hire this company. They are awful. The actual movers are subcontracted and the communication is next to nothing. My movers rescheduled FOUR TIMES and then tried to show up at 10PM at my apartment complex. The customer service woman who "helped" me was atrocious. She was highly argumentative and raised her voice to me the whole time. When I asked her to stop yelling at me she said, "Ma'm I could show you what yelling sounds like but I won't". I'm disgusted by this company and wish they'd be put out of business so no one else has to go through what I did. They are not refunding my $2k deposit, even though I was never moved. Please do not hire them for your own good.

Move size: 1 Bedroom Home Service cost: $3050

Professionals are you joking: This started out great until the day of the move, when the subcontracted moving company showed up the estimate that Standard Van Lines had given me was so grossly under it was sick by $6K. I thought they were just trying to railroad me. I tried calling back Standard Van Lines. As soon as I started asking questions, I was accused of being a “Smart A#@”, and hostel, after I asked for her supervisor, she said she was the supervisor. Why because she is the only one working on a Saturday, what lack of customer service. I had to settle with a move that was estimated at $4K with Standard Van Lines to a subcontractor that charged me $10.5K.

This service is far from professional and if your military or service-connected brothers, and sisters stay away. They do not hire quality subcontractors, I will take the time to review them on their site, please save yourself the headache and stop after reading this!

Move size: 2 Bedroom Home Service cost: $10000

I spoke with Vince and got everything set up. He sent me several contracts that I wouldn't sign or do anything with until I had a price I was comfortable with paying. I got the contract, signed it for the correct price and and knew the moving date was on the 30th of September as we closed on our house on October 1st and had to give immediate possession to the new owners. I reiterated this multiple times to Vince that we had to be out on the 30th of September, no ifs, ands or buts. Spoke with a manager who tried to jack.up my price prior to pick up and move day and confirmed the 30th as the move day. Then on the 30th I called tonfind out when the truck would be here and they said oh it wont be there until tomorrow the 1st. I said that isnt what I agreed to. Shawn said well you signed the contract and since you did that there is nothing we can do as there is a 2 day window and they will be there tomorrow honoring the contract you signed. I asked to speak with a manager and was on hold for about 10 minutes. A woman gets on the phone and says give just a moment to get your file up. Waited on hold about another 5 minutes before I think her name was Sara got on the phone. She told me why would you sign the contract without reading it and since you did they will be there tomorrow on the 1st like the contract states. I said this not what I agreed to as Instated I had to be out on the 30th of September so why would I ever agree to a date after then if I stated over and over Inhave to be out by the 30th no later. Sara said well you signed it and it is a binding contract and its not there fault that I signed it. I asked to speak with someone above her and she said there is no one above her other than the CEO/President. I asked to speak with them and she said who do you know that would get them on the phone with you. She said if you had a problem with walmart are you going to talk with Mr. Walton and I said no because he is dead. She said well what about the owner and said no they will not get on the phone. She is the highest I can speak with and until Incalm down and talk to her like an adult not a 2nd grader she was going to note the account and hung up on me. I called back but they forwarded me to voicemail every time. I called Vince to gigure out how he could put the 1st when I precisely stated I have to be out by the 30th but he would not answer the phone and it went to voicemail. I hung up and called back and low and behold this same sara answered and what can I do for you Mr. R****, as I stated you signed a contract and that is it and they will glbe there tomorrow. I said you all mislead me and connived me to sign your contract and and changed the date from the 30th to the 1st. She said no one did that and we cant help that you cant read. She then stated Ryan to whom I never spoke with is who transferred me to her which is false I never spoke with a Ryan, Inspokenwith a Shawn. She said well mow your lying as he is 5ft from me and said he is who sent you to me. I said you full of S**t as I never spoke with a Ryan only a Shawn. She said well I can see how thisnis going to go and said yes your right as she kept trying to talk over me and interrupt me trying prove my point. Very sad customer service. I would recommend just renting a Uhaul and doing it yourself as it is a whole lot cheaper and you can take care of your own stuff as these people do not care about you or your property. A few minutes later Sara called back and said I just need to know if we are still moving you or not and if I should cancel the movers. I said obviously I paid the down payment and need them now so yes they are going to move me. Since you all screwed me over on the day I dont have a choice but to wait until tomorrow now do I and then I hung up. I would highly recommend doing you due diligence and reading reviews and checking backgrounds on all the companies your thinking about using but one thing is for sure it is cheaper to do it yourself using Uhaul or something like that even though it can be grueling and back breaking work it migh. e better. All these companies care about is money and screwing people over. I will be aasking for a refund or discount as they have totally screwed up my move and my closing on my house. Please read and check out companies before signing anything and make sure you reciew and check pricing and dates before signing.

Move size: 4 Bedroom Home Service cost: $5800

If you are moving, BEWARE!!!

AVOID USING THESE CARRIERS BELOW….

Standard Van Lines

2260 Palm Beach Lakes Blvd, Suite 212

West Palm Beach, FL 33409

US DOT: 3522328 MC: 1169599

Stop and Move LLC

21 Edgewood Street

Tenafly, NJ 07670

US DOT: 2839735 MC: 950924

Elite Pro Movers INC

4600 N CUMBERLAND AVE UNIT 103

CHICAGO, IL 60656

US DOT: 3754212

Short version of my story.

I hired Standard Van Lines for my move to Arizona. Standard Van Lines quoted me an estimated value of 500cf. They contracted out my move to Stop and Move. Stop and Move contracted out my move to Elite Pro Movers. On the day of my move, I was quoted a new estimated value of 1765cf. I disputed this estimated value and the driver informed me nothing will be loaded until the new contract is signed and I pay a partial payment. I called Stop and Move and they said the same thing. This is one day before I am to vacate the house so the new owners can move in.

After repeated unanswered calls, my items arrived 16 days after the delivery date they provided. When they arrived, I told them I wanted to measure because I knew I didn’t use 1765cf. They said I had to sign a document stating that I used 1765cf (8’x9’x27’) and pay the balance before they would open the truck. I knew I did not use that much space, but they refused to allow me to see into the truck until I signed and paid. Which I did because I felt I had no choice. When they opened the truck, it was half empty! I measured and found that I actually used 864cf (8’ X 9’ 12’). I was overcharged $3600. I contacted all the companies above to get this resolved and none are willing to correct the error and have stopped returning my calls.

Please share so another person is not scammed by these companies!! Thank you to everyone that helps spread the word!

Move size: Partial Move Service cost: $11000

Beware of Standard Van Lines bad business practices. Have had quite a few cross country moves completed with others but dealing with this company was the worst. Summary of my experience is below but before you give this company one cent, please note the following:

- Despite the 4+ star ratings on this site, they have a very poor rating with the BBB. Please look at the BBB site before you decide to do business with them.

- Based on my experience, I can not believe the positive reviews are real.

- The organization that regulates the long haul moving industry (Federal Motor Carrier Safety Administration) indicates that Standard Van Lines has a large number of complaints filed against them and would not endorse doing business with them. Seven days into 2022 and they already have 4 complaints filed against them.

- Please visit fmcsa.dot.gov and look up Standard Van Lines in their search tool - Check registered movers database (https://ai.fmcsa.dot.gov/hhg/search.asp?) to see the list of complaints before you decide to do business with them.

My experience:

Paid deposit for move of storage unit California to Dallas

- Contract terms provided a cancellation window of 72hrs from date of deposit for refund. Additionally, there was a clause in the contract that stated no refund if pickup was within 5 days. - Notified by Standard Van Lines on 12/9 of the carrier assigned to my move. - Upon further investigation into the company assigned, learned that they had less than 2 star ratings for all reviews in 2021 on the site that Standard Van Lines (Robert) recommended (www.mymovingreviews.com) that I use to check the quality of the movers. - Also learned that the company assigned to the move has a large number of complaints registered with the Federal Motor Carrier Safety Administration (FMCSA). The organization that long haul moving companies must be registered with. - Per FMCSA, the company assigned has a history and track record of hostage complaints where they pick up your items and demand a higher price for delivery. - The FMCSA agent on the phone recommended not doing business with this carrier due to the large number of complaints and seemed to imply that there were other investigations related to this company also but was not clear.

- Sent an email requesting the move be canceled due to my findings and concern of having my items picked up and then held while demanding more money. Requested to have my deposit refunded. Standard Van Lines refused but offered a different carrier and upon looking into that carrier, their complaints were just as high with FMCSA as the previously assigned carrier.

Thank you for the additional input but we need to clarify some things for accuracy:

- Regarding the complaints are due to a company with a similar name:
It is true that there was a company with a similar name in Florida (US Standard Van Lines). However that company went out of business in mid 2021 per your conversation with me and their site is no longer active so you can note at least that the complaints filed in 3rd and 4th quarter are against Standard Van Lines should be accurate. Additionally, in the complaints submitted through the BBB, not any of your responses indicate that you are not the correct party for the complaint. You have earned your the rating with the BBB through bad business practices not because people have you confused with a different organization

- Regarding my issue and the cancellation window:
If I need to post the contract in this space I can but I did cancel within the 72hr window in the contract as soon as I learned that my move has been assigned to a carrier with a track record of holding customers items after pick up and demanding more money for the move. As for the several attempts verbiage in your response, to be accurate, you offered one other option with a moving company with a track record just as alarming as the first. Not willing to be lured into a scam that you appear to be complicit in and losing even more money.

Not sure why others having bad ratings is relevant. Standard Van Lines are doing bad business.

Move size: 1 Bedroom Home Service cost: $2100

We got a quote from them, looking at it closer they had changed some of our sizing. We called back and they promised a whole truck if we paid another $1000.00 which we stupidly did! The movers came and filled 1/2 of a UHAUL, they didn't get the information that it was a whole truck. They said they could fill the whole truck, but it would be another $4,000. We should have refused service and moved it ourselves with a UHAUL. Our stuff went to a storage unit in California, and we got it 6 weeks later. Our shelves were dented and unable to open, and some of our things were broken. We received someone else's tax records and bathroom supplies. They take advantage of a already stessful time. When we called to complain, they hung up on us. Go with another company! We have sent them letters and emails, but they won't respond.

Move size: 4+ Bedroom Home Service cost: $10000

Our contract was sold to another Trucking firm. Brooklyn Trucking. During our discussions we were assured pick up would be a specific day. Instead and due to their inability to schedule their trucks appropriately and as promised, we incurred an extra night of costs in a hotel. Instead of Sunday pickup, it was Monday. They also promised their arrival would be in the morning but instead, they showed up at 5 pm. We were originally quoted a cost of $2,185 but instead were hit with $5K+ moving costs by the salesman/mover you sent. Also were told If they can't fit a 50Ft+ truck on our street, $550 more will incur. i will assure you the street is spacious enough. This is the worse case of incompetence and unprofessionalism I have ever experienced. Treating customers like this is wrong. Being dishonest is worse. I will not recommend your firm to anyone for future or any moves. I will also be contacting the BBB as well as posting this experience on Facebook which I am sure you know is a major forum for these type things. James Bales

Move size: Partial Move Service cost: $2185

HORRIBLE experience.... IF YOU DON'T WANT TO HAVE YOUR MONEY STOLEN OR BE OVERCHARGED THEN STAY AWAY.

We had a move scheduled for Thursday, September 30th, as we had to close on October 4th for the sale of our home. Unfortunately the moving company knew this, and therefore we were caught between a rock and a hard place. The day of the move, we got a call after them being already late, stating that they couldn't come because the truck broke down (of course it did). They offered to schedule a move sometime the next week around the 6th. That date would NOT work as we were scheduled to close on the 4th, and we couldn't leave everything in the house! In addition to that, were doing a cross country move from NH to TX and couldn't stay any longer in NH.

We asked for our deposit of $1300 back if they couldn't be there prior to our close as they had agreed to from the onset, due to our being locked in for dates. The lady said that because WE were cancelling the service and because we transferred with Zelle we couldn't get our deposit back. That was completely untrue, as WE DIDN'T cancel, they couldn't uphold their end of the contract.

We will be DISPUTING and filling a complaint with the BBB, putting it all over social media, and making sure that this isn't just another dollar they get to steal from just another simp.

Move size: 3 Bedroom Home Service cost: $1300

I canceled my move on August 12, well within the 72 hour contract period. I was told on numerous occasions by numerous people that my request for a refund was reviewed and that my check was in the mail.

I was told this no less than five times. It is two months later, clearly more than ample time to obtain my refund. Now they are citing contract language informing me that they can cancel my refund if I say negative things about them before they have had a chance to review my case.

It has been two months!!! They do not return phone calls or emails and threaten me with harsh language.

This company is a SCAM!! Beware! Do not conduct business with them.

Move size: 4+ Bedroom Home Service cost: $5000

My moving experience has been, by far, the worst transaction I’ve ever made in my life.

It started off by being late when the salesperson with Standard Van Lines I spoke to told me that everything would definitely be picked up by a certain date so that I could book a flight. Turns out after I complained when they were late, customer service told me they never should have said that as they can’t guarantee pick up dates. So I wasted money on a flight, and the movers came about 8 days later.

The next issue was that when the movers with Non Stop Moving finally did come, we came to find out that the salesperson botched my inventory by putting smaller items when the items should have been bigger (for example – I told him I had 20-25 plastic bins. He put those as small boxes, which is more than twice as small). This along with other mistakes caused my inventory cost to go from $3,900 to $6,200.

When Non Stop Moving moved my belongings into the new house, as I’m unpacking I found that a bag of custom clothes were stolen, along with all of my watches that were in a watch box (which was taped up inside of one of the plastic bins – meaning someone went through my stuff). When I brought this up to the movers, all they could say was that “it’s not my responsibility” – how is it not your responsibility when you’re literally in possession of my items? When I called Non-Stop Moving about this, whoever I spoke to basically implied I was lying about what was missing and that there’s no way of knowing what was really in there.

It’s been hard to get in touch with either company and whenever I finally do get in touch with them, they don’t really provide any help to rectify the situation. This all happened in mid-September. It’s not early November and I have yet to hear a thing from either company or claims. My claim was put in a month and a half ago and I’ve heard nothing. Expensive and sentimental items just gone with no way of getting them back.

If I was to move again, I’m one of the laziest people but I would do it all myself rather than going through either of these companies ever again. This experience has wasted so much time and money.

Move size: 2 Bedroom Home Service cost: $6200

I hired Standard Van Lines to complete my move from Irving, California to Jacksonville, Florida on the 28th of July. It did not take me long to understand why they are so highly rated. I worked with a gentleman named Michael and he was very patient in going through the inventory and discussing details regarding the move. This was my first time moving cross-country so you can understand how I was skeptical and very particular about who I chose. I had been given several quotes that were quite a bit lower than Standard Van Lines, however, Mike was able to provide me with a DOT report that was flawless and put my mind at ease. When the movers showed up, they were polite and courteous and did an exceptional job getting everything loaded securely. We received our items within less than two weeks from our pick-up date and the movers unloaded and restaged our new home. I would recommend this company to all of my friends and family. 5 out of 5 stars to Mike and his team.

Move size: 4 Bedroom Home Service cost: $7800

Recently moved from Louisiana to New Jersey. I am glad they did my move in the company of my choice. Last week, my move was scheduled to be completed Sunday, due to the storm I had to reschedule. The customer service team was super responsive and helped me to reschedule my move for two days later. Shockingly, my items took up less space than what they had estimated. Michael my sales representative quoted me 900 cubic feet, which is actually 850 cubic feet after loading! ! They told me it was going to be about 10 days for delivery when booking. I received it this morning! ! I could not recommend Michael and the Standard Van Lines team enough!! I guess it was a blessing that my original movers cancelled on me last minute.

Move size: 2 Bedroom Home Service cost: $6000

This was my first experience moving long distance. At first I wanted 5 quotes to compare, but everyone sounded pushy & asked for a deposit without even answering all of my questions. I came across standard Van lines, which was the most expensive one. I had questions, Scott answered all of them. He showed me the reason why they were higher. After 2 or 3 phones calls I signed a contract. The move went smooth. Make sure you over estimate & be honest with what you have. 5 stars

Move size: 3 Bedroom Home Service cost: $8600