Standard Van Lines

Beware of CATFISHING!!!

They were absolutely amazing when I called and they quoted me over the phone (completely off). Their professional never came out to confirm the price. They changed my pickup date 3 times causing me to reschedule my flight.

Then they dropped off the planet. Handed me over to a company that picked up my stuff, doubled the cost and then refused delivery for 3 months!

I finally had to fly to New Jersey to pick up my stuff and drive it across country myself!

Save yourself the headache, just don't trust the pretty talk up-front.

Move size: Studio Service cost: $5500

CONSUMER BEWARE !!!! This company never operated as a broker they stated to me that they were a full service moving company. I asked all the right questions and lie after lie they assured me to transport my furniture and cars from California to Texas at a rate of 4200.00 to rush me to sign a contract to lock in a rate that won’t change and taking 800+ upfront towards my move . I️ double checked daily to see when my cars would be scheduled and at that time I️ found out that this company was not full service but a broker that could not guarantee a price for my cars because they were a separate company I️ ended up paying more for my cars and pushed off when I️ called standard movers back to discuss the lies they told to get me to sign the contract with them But received no help nor answer . Secondly on the day of my move the movers never showed and never called until I️ called them repeatedly to which they said there was nothing they could do after the truck was involved in a “accident” but come the next day causing me to lose the flights for my family (460 dollars) for my job relocation and I️ had to repurchase flights at the last minute costing us around 600 which the moving company stated by recorded line that they would take off the total cost of my move . The next day the driver called and stated they had no idea about the credit to my account and to call the company and they were on their way which was also recorded …at this point our cars were gone ( thank god for trackers and gps ) I️ called back to the office and received no answer , the driver never answered again and no one ever showed ! I️ was forced in one day to hire local movers (500 dollars) and find a storage (350 dollars) to house my household goods and get to Texas for my job and my cars (thank god that contractor turned out to be honest and told me about the brokers). Every time I️ called standard they never answered until days later telling me that I️ canceled my move by asking about the credit promised to me by recording by both the agents at standard and the moving company . The manager screamed at me when I️ asked for a full refund stating that I️ would receive nothing because I️ cancelled which is not the case I️ never stated the word cancel nor that I️ didn’t want the service anywhere in any conversation with anyone at any point in any conversation. Standard falsified the cancellation to take my deposit because that is their scam .. they mis-schedule pick ups on purpose and then state you cancelled . I️ received an email stating this lie and called again to request my refund and let them know they are soliciting business under false pretense when you google them they literally have stolen US STANDARD movers company !! The logo the emails and correspondence are all the same to trick you into believing the reviews online that ARE NOT FOR THEIR COMPANY THEY ARE NOT US STANDARD. They also have employees write fake reviews .. standard has cost my family thousands in recouping of damages and last minute furniture rentals and refuse to refund me my money ! The night mare they have put us through is unbelievable ! Do not do business with this company ! No matter what they say they are not movers but brokers who lie to get a upfront deposit by Zelle and work the system in their contract for you to lose every single dime .. I’m contacting a lawyer and the federal agencies for transport after seeing so many complaints in the Florida area against their company and found groups on social media involved in lawsuits .. it’s sad to see people knowingly take from innocent families this way only positive is that I️ have my belongings that could have been held for ransom , damaged or lost like the other cases I’m

Now aware of … PLEASE BEWARE

Move size: 2 Bedroom Home Service cost: $4200

We called within6 business days to change the moving date to ask to change our pick up time frame, they never called back. We called the next day, and were told that because we were within 5 business days we had to pay a $1000 fee because the truck was already on its way. They were incredibly rude, offered us a $500 discount on the fee, even though it was their fault for not calling us back. When we asked to speak to the manager, they threatened us that we would have to pay the full $1000 if he was made to get on the phone. They already had our deposit, so we had no choice but to pay the $500 cash. Their sales reps are very accommodating but once you sign a contract with them, they are TERRIBLE to work with. We will be filing an official complaint with the Better Business Bureau. DO NOT HIRE THEM!

Move size: 2 Bedroom Home Service cost: $4500

Do NOT use Standard Van Lines located in West Palm Beach FL. The salesman—Justin—lied. Our experience was the same as others. Justin will give you the quote, want the deposit via PayPal—don’t do it—then the move date gets changed, and then a contractor shows up and wants twice as much. Justin had told us that the same crew would drive to our destination without a delay in delivery. Nope. Besides twice the price, they not would deliver for 15 days. I sent the movers away because of fear of them loading our belongings then saying we owed more. He would not give me the final price until they had loaded. Of course, Justin would not answer his phone and we could not reach anyone at Standard. I had no choice but to turn away the contractors because the price was not final until they loaded. Horrible experience—they will not respond to our calls now.

Move size: 1 Bedroom Home Service cost: $2600

First time using a moving company.

Let’s start from day one the man that took my estimate (apparently totally wrong) was ok

Company is completely unorganized could not get straight answers from anyone

They didn’t show up the first day called 3 hours late to tell me they can’t come but will at 10am the next day

Day two I call At 9:40am to get a time and after 10 mins on hold get told they will be out at 2pm at 2 pm I call and am told they are on their way should be another hour ok. I call at 4:30 like ok what’s going on I get a call from the movers telling me they are two hours away ok so now they won’t be here till 7pm the man obviously is trying to make me reschedule but I can’t at this point they arrived at 6 so they were only an hour away the driver had a bad mood from the beginning telling me he had to charge extra for every little thing

The man gets half my stuff loaded up in the truck and tell me the whole load will cost $2000 more then estimated I was quoted $3000 we started arguing the price I called the company (closed because it’s 8) get ahold of Sara who was rude but I was angry still no excuse to talk to a customer like then the man told me that a certain amount of the truck is X amount cubic foot I go that doesn’t sound right so I get my tape measure to figure it out myself and he closed the back of the truck and wouldn’t let me measure then just says I’m not doing it and starts off loading my stuff and dropping a fragile box full of china dishes (broken now) then leaves all my stuff in the driveway ($5000+) of tool and drives away this is so insane NEVER EVER USE THIS COMPAMY!!!!!

Move size: 3 Bedroom Home Service cost: $3000

Never again. Do not even put yourself through the hassle. Everything started off great with their customer service, we specifically went through [NAME EDIT]. We scheduled to have everything packed up and moved by their company. He told us our quote was based on inventory. This was completely false. They contracted our move out through a third party (even though they act like it will be their company doing the move). The first problem was that the movers showed up 24 hours ahead of schedule (even though Standard Van Lines called us the day before giving us a date of arrival). Second, Turns out it was based on the space used on the truck, causing us to owe over $5,000 more on pick-up than originally discussed. In addition, the movers that came claimed that they had no idea they were supposed to be packing stuff up. They claim that the wardrobe boxes were what took up the most space (why wasn't this accounted for when you knew you were packing up a full house, including closets). Once we found this out, we immediately called customer service and were directed by [NAME EDIT]. [NAME EDIT] initially seemed like she wanted to help, however, once I began asking questions - she and [NAME EDIT] have completely gone ghost. They didn't take digital payments (as they said they would) and no one is responsive to emails. We were told it would be a direct move and were told our things left their contractors warehouse 2 weeks ago. Well - turns out our stuff has supposedly left just last week. We haven't heard a thing from Standard Van Lines, and have no way of tracking our items. I have never dealt with anything like this in my life. Save yourself the hassle if you can.

Move size: 2 Bedroom Home Service cost: $10000

If I could give this company zero stars I would. They have taken my deposit $900.00 and are informing me it's non refundable when their movers not only came late my window of pick up was 10:00 am - 1:00 pm, they showed up at 5:30 pm, all three men used my restroom and walked around my house and gave me another estimate of just less than $13,000 and a 70% deposit. The original quote was $2,600. They saw a desperate single women with three kids and desperate. I had buyers moving in the next day I had to be out by noon. I called customer service whom informed me my deposit is non refundable because the movers showed up. They verbally told me they could not move my belongings that day. Scam company and I will be hiring an attorney to seek justice.

Move size: 4 Bedroom Home Service cost: $13000

I cannot caution you enough if you're about to hire this company. They are awful. The actual movers are subcontracted and the communication is next to nothing. My movers rescheduled FOUR TIMES and then tried to show up at 10PM at my apartment complex. The customer service woman who "helped" me was atrocious. She was highly argumentative and raised her voice to me the whole time. When I asked her to stop yelling at me she said, "Ma'm I could show you what yelling sounds like but I won't". I'm disgusted by this company and wish they'd be put out of business so no one else has to go through what I did. They are not refunding my $2k deposit, even though I was never moved. Please do not hire them for your own good.

Move size: 1 Bedroom Home Service cost: $3050